Every item at Pramukh Shangar is selected and crafted with utmost reverence — whether it’s a Murti (idol), vastra (clothing), shringar (ornament), or puja accessory. We strive to ensure that your sacred purchases reach you in divine condition, and we stand behind their quality with humility and responsibility.
We offer a limited warranty on select products to give you peace of mind and continued satisfaction:
Idols & Statues:
Covered for manufacturing defects such as cracks, chips, or finishing issues upon delivery.
Metal Ornaments & Accessories:
Warranty against discoloration or breakage under normal usage for up to 3 months.
Damage caused by misuse, improper handling, or accidental drops.
Wear and tear due to regular puja rituals (like abhishek, water/oil exposure).
Alterations or repairs not done by Pramukh Shangar.
Custom-made products unless defective upon delivery.
We understand the spiritual importance of your items and offer post-sale services such as:
Idol Cleaning & Shine Service: Available in select cities. We respectfully restore divine brilliance.
Ornament Re-polishing & Repair: For beloved deity ornaments needing a little rejuvenation.
Custom Alterations: For resizing deity clothes or accessories to match evolving home temple needs.
Note: Service availability may vary by region.
Initiate a Request: Contact us within 3 days of delivery for any damage/defect.
Share Photos: Send clear images via WhatsApp or Email for verification.
Approval & Pickup: If eligible, we will arrange for pickup or send a replacement based on product type.
Turnaround Time: Most cases are resolved within 5–7 working days.
We pledge that any item returned for repair, replacement, or service will be treated with respect, ritual cleanliness, and devotional care — just as you would expect for any divine belonging.
We’re here with folded hands and open hearts.
Reach us via:
📱 WhatsApp / 📞 Call: (+91) 8780431792
📧 Email: info@pramukhshangar.com
🕉️ Or visit our support page to raise a seva request.
At Pramukh Shangar, we blend tradition with creativity to enhance the beauty of every deity.
© 2025 Pramukh Shangar, All Rights Reserved.
